About This Statement
This accessibility statement applies to the Digital Health Passport (DHP) mobile app.
This website is run by TinyMedicalApps. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We've also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How Accessible This Mobile App Is
We know some parts of this mobile app are not fully accessible:
- the text will not reflow in a single column when you change the size of the browser window
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- live video streams do not have captions
- some of our online forms are difficult to navigate using just a keyboard
- you cannot skip to the main content when using a screen reader
- there's a limit to how far you can magnify the map on our 'contact us' page
Feedback and Contact Information
If you need information on this mobile app in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email: hello@tinymedicalapps.com
- call: 0207 859 4169
We'll consider your request and get back to you as soon as we can.
Reporting Accessibility Problems with the DHP Mobile App
We're always looking to improve the accessibility of this mobile app. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact hello@tinymedicalapps.com
Enforcement Procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting Us by Phone or Visiting Us in Person
You can find out how to contact us at digitalhealthpassport.co
We do not currently provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment, but, we will look to provide this service should it be requested.
Technical Information About This Mobile App's Accessibility
Tiny Medical Apps Ltd. is committed to making its mobile app accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance Status
This mobile app is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Non-Accessible Content
The content listed below is non-accessible for the following reasons:
Non-Compliance with the Accessibility Regulations on Website
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all images by March 2026. When we publish new content we'll make sure our use of images meets accessibility standards.
Disproportionate Burden
Navigation and Accessing Information
There's no way to skip the repeated content in the page header (for example, a 'skip to main content' option).
It's not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
It's not possible for users to change text size without some of the content overlapping.
Interactive Tools and Transactions
Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a 'label' tag. These forms are built and hosted through third party software.
We've assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.
Content That's Not Within the Scope of the Accessibility Regulations
PDFs and Other Documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs information for commissioners and other stakeholders. We will be updating these documents to meet accessibility standards in the future - by ensuring a web based alternative.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live Video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What We're Doing to Improve Accessibility
Our accessibility roadmap shows how and when we plan to improve accessibility on our mobile app.
Preparation of This Accessibility Statement
This statement was prepared on January 2025. It was last reviewed on January 2026.
This mobile app was last tested in January 2026. The test was carried out by Tiny Medical Apps.